Audubon Bird Guide App Frequently Asked Questions

Having an issue with the Audubon app? See a list of frequently asked questions and find out where to go for additional support here

How do I get help?

First, see if your question has already been answered in our list of frequently asked questions. You can search for a question above.

If you don't find an answer here, please contact customer service via email at audubonconnect@audubon.org and someone from our app team can assist you.

Troubleshooting

  1. How to force quit and relaunch the app to fix most issues?
  2. I can’t hear any bird songs or calls. Why won't the sound play?
  3. My app is crashing...

Using the app

  1. Why can't I sort birds by last name in the field guide, or quickly jump to a letter of the alphabet to search for a bird?
  2. How do I use Bird ID?
  3. Does the app work on iPads or Android tablets?
  4. Do I need to have a network connection to use the app, or does it work offline?

User accounts, data & logging In

  1. What can I do with an account, and how do I create one?
  2. What if I already have an existing NatureShare account?
  3. What if I forgot my password?
  4. I upgraded the app and logged in with an existing NatureShare account, but my sightings or photos are not displaying.
  5. What happened to my custom sighting lists from NatureShare?
  6. How do I export my NatureShare data?

Sightings and Photos

  1. Are my bird sightings private?
  2. How do I add a private photo to a sighting?
  3. Why can’t I comment on or favorite other users’ photos?
  4. Why can I only see photos from one state at a time?
  5. How can I report a objectionable photo in Photo Feed?

 

Troubleshooting

How to force quit and relaunch the app to fix most issues?

We’ve found a force-quit and restart of the app to solve many temporary problems. To do so, follow these instructions:

Android:

  • Launch the recent applications menu (on most phones, it is the square button to the right of the Home button).
  • Find the Audubon Bird Guide app in the list and swipe it to the right and off the screen to force quit the app.
  • Relaunch the app.

iOS:

  • Double-tap the home button to open the recent applications menu.
  • Find the Audubon Bird Guide app in the list and swipe it up and off the screen to force quit the app.
  • Relaunch the app.

If you are still experiencing the issue after force-quitting and restarting the app, we recommend deleting the app and reinstalling it from the app store on your device. After you log in with your Audubon Bird Guide account, all of your data will be restored.

I can’t hear any bird songs or calls. Why won't the sound play?

If your device is set to silent, muted, or vibrate-only mode, it’s possible that bird sounds won’t play. Please make sure your device is not set to silent (either with its physical switch or a software setting), turn up the volume, and try again. If you still do not hear sounds, or if a few sounds play and then suddenly stop, you may be running into an issue we're currently tracking that affects users on some older devices. Please contact customer service via email at audubonconnect@audubon.org so we can troubleshoot the issue. Please include in your message what device you're using, your device system software version, and what screen you're on when the sounds fail to play.  

My app is crashing...

We’re sorry you’re having trouble with the app crashing. We are continuously releasing app updates that improve performance and add new features. Your issue may have been resolved in a more recent update, so first please make sure you’ve downloaded any available updates from the app store on your device.

If you have updated to the latest version and are still experiencing the app crashing or locking up, please contact customer service with as much information you can regarding what caused the problem: The specific device you’re using, and the system software version it’s running What screen were you on when the crash occurred? What were you doing on that screen when the crash occurred? If possible, please include any screenshots of the screen on the app that leads to the crash. This information will be passed on to the app developers so they can investigate. 

Using the app

Why can't I sort birds by last name in the field guide, or quickly jump to a letter of the alphabet to search for a bird?

We're currently working on adding both of these features to a future update, along with other enhancements that make the field guide easier to navigate. In the meantime, you may have noticed that you can now search for a bird or group of birds by name by tapping the search icon in the upper right corner of the home screen or the Field Guide main screen. 

For instance, to see all the birds with Warbler in their name, start typing "Warbler" in the search bar to filter the list of species based on your query. 

How do I use Bird ID?

Bird ID is a brand new feature for the new version of the Audubon app. It works similarly to the "advanced search" feature in previous versions of the app.  With it you can enter some characteristics about a bird you've observed—maybe you can spot a dominant color or tail shape—and get a list of likely matches based on those characteristics, your location, and the current date.

Access Bird ID from the homescreen, Field Guide, or when beginning to add a sighting. From here, enter in any observations about the bird: size, tail shape, what month you saw it in, and voice, just to name a few.

At the bottom of the screen you’ll see a live-updating list of species that match your description. This list is sorted by commonality for your given state and month of the year, with the most common birds at the top. 

You can use Bird ID to search for birds in many different ways. For example, if you are planning a trip to Florida in June, you can select "Florida" and "June" from the state/month menu at the top, and immediately see a list of birds common to Florida in that month, sorted with the most common birds on top

Does the app work on iPads or Android tablets?

The Audubon Bird Guide app works best on phones. While it also runs on iPads and other tablets, some interface elements are not fully optimized for bigger screens. We'll be working on better tablet support in future updates.

Do I need to have a network connection to use the app, or does it work offline?

The best birds can often be seen in areas with poor cellular connectivity, so all critical features for identifying birds and logging sightings will work when the app is fully offline. To enable offline usage, you must download the Field Guide data, which stores all the photos, audio files, and range maps on your device.

When you first launch the app, you'll be prompted to start the download. It's best to download the Field Guide data over wifi, as it may take a few minutes. When the download is complete, you can use the app when offline to identify birds, listen to audio calls, and log sightings. 

If you skipped the Field Guide data download when first prompted, or if it failed for any reason, you can start the download at any time by going to the My Audubon section, tapping the gear icon to open settings, then tapping Download Field Guide Data. If the download button does not appear on the Account Settings page, you've already completed the download. 

As in previous versions of the app, certain features, such as browsing eBird sightings or user photos in the Explore tab, do require an active network connection, as they depend on accessing data that is updated live. 

 

User accounts, data & logging In

What can I do with an account, and how do I create one?

You don't need an account to use the Field Guide or Bird ID to identify birds. But with an account, you can keep track of the birds you see, keep a life list, share photos with other users, and much more.  

To create an account, first enter your email address on the app's launch screen. Then, on the Home screen, tap the "My Birding Stats" bar. You will also be prompted to create an account any time you interact with a part of the app that reqiures one, such as in the My Audubon section.   

On the Create Account screen, fill out the necessary fields, and then tap Sign Up. You will use your email address and password to log in to the app, but your username will appear next to any photos you share. 

What if I already have an existing NatureShare account?

On the app's launch screen, tap the link to sign with an existing account in at the bottom. You can use your existing NatureShare account email address and password to log in, and all of your sightings and photos will be transferred to the new app (Note: if you kept custom sighting lists in previous version of the app, they will be migrated in an upcomg update. Read more). 

Please note that NatureShare user IDs are no longer valid for logging in—you must use your account email address. If you are unsure of the email address you used to create your account, contact customer service at audubonconnect@audubon.org.

What if I forgot my password?

If you have forgotten your password, you can use the Forgot Password feature in the app to create a new one. On the Log In screen, tap ‘Forgot your password?’ and you’ll be asked for your account email address. Once entered, we’ll send you an email to securely change your password. You’ll now be able to log into your account with that new password.

I upgraded the app and logged in with an existing NatureShare account, but my sightings or photos are not displaying.

All of your sightings and photos have been safely migrated to the new app upon download and sign-in. (If you used the previous app's custom lists feature, please read this).

If you are not seeing your sightings and photos in the My Audubon section, make sure your phone has a working network connection. Once you've confirmed connectivity, launch the Audubon app and leave it open for 5 minutes. If you have a lot of data, it may take a few minutes for the import to complete. This will only need to happen once.

If, after this, you’re not seeing your sightings and photos in the My Audubon section, try force-quitting and restarting the app. If you’re still unable to see your sightings and photos, please contact customer service at audubonconnect@audubon.org.

What happened to my custom sighting lists from NatureShare?

As of version 5.1, your NatureShare sighting lists are automatically imported as Custom Lists. For more info on how Custom Lists work, and where to get help if you're still not seeing your NatureShare lists, please see the Custom Lists FAQ here.  

How do I export my NatureShare data?

If you have an existing NatureShare account that you used with previous versions of the app, you can export your data from NatureShare.com. Note: this will not include data you’ve saved with the newest version of the app. The ability to export data from the new app is coming soon.

  1. Log in to NatureShare.com using the Login button at the top right of your screen.
  2. Find the List you want to export. Click the hyperlinked number above ‘Lists’ on the dashboard on the right of your screen. You can also find your Lists by clicking the green button with your username in the top right.
  3. Click the List you want to export.
  4. Click the ‘Export to CSV’ button on the right. Your List and its component Sightings data will be downloaded to your computer in a comma-separated file.

Sightings and Photos

Are my bird sightings private?

Other users of the app can only see a sighting if you attach a public photo to the sighting. All other sightings are visible only to you. After you add a sighting, you can find it in the My Audubon section. You can view exact location details for the sighting, as well as your field notes.

How do I add a private photo to a sighting?

If you submit a photo of bird when you’re adding a sighting, by default it will appear to other users of the app in the Explore section's Photo Feed. If you would like to keep your photo private, tap the photo after you’ve added it and select Keep Photo Private. You’ll still be able to see this photo in your My Audubon section, but, it will be hidden from Photo Feed.

Please keep in mind that photos in Photo Feed show up with your username and your chosen location name for the sighting with the photo, but no specific location data.

Why can’t I comment on or favorite other users’ photos?

While we work on migrating all of our users’ data to the new app, we have temporarily disabled some of the app’s community features. In the next few updates, we’ll be restoring and adding new features that make it easy and fun to share and view the photos taken by other Audubon Bird Guide users around the country. Stay tuned!

Why can I only see photos from one state at a time?

When you open Photo Feed, it will automatically display photos from the state in which you are currently located. To view photos from a different state, type the name of the state in the location search bar at the top of the screen. We will soon be adding the ability to view photos from all states in a single feed.

How can I report a objectionable photo in Photo Feed?

If you see an objectionable photo, you can report it. Tap the three dot “...” symbol next to the species name, and you’ll be prompted to submit it for review. One of our administrators will review your report and determine if it violates guidelines and remove it.