Audubon Bird Guide App

Getting Help & Support For Your Audubon Bird Guide App

Having an issue with the Audubon app? See a list of frequently asked questions and find out where to go for additional support here

Photo: Camilla Cerea/Audubon
Photo: Camilla Cerea/Audubon

Getting Help & Support For Your Audubon Bird Guide App

Having an issue with the Audubon app? See a list of frequently asked questions and find out where to go for additional support here

How do I get help?

First, see if your question has already been answered in our list of frequently asked questions below. If you still need help, you can contact customer service at audubonconnect@audubon.org.

Note to NatureShare users

Once you log in with your NatureShare account, your sightings and photos will migrate with you into the new app. If something doesn’t look right, don’t worry—all of your data is untouched, safe, and secure.

While we work on migrating all of our users’ data to the new app, we have temporarily disabled some of the app’s community features. In the next few updates, we’ll be restoring and adding new features that make it easy and fun to share and view the photos taken by other Audubon Bird Guide users around the country. Stay tuned!

For NatureShare users with custom sighting lists

Your custom sighting lists from the previous version of the app are still safe in your account, and we're actively working on fixing the problem that's preventing them from being displayed properly in the new version. This is one of our highest priority issues, and it will be resolved in an upcoming app update. We'll make specific mention of the fix in the update notes when it arrives. We apologize for this difficulty in transitioning to the new app, and we appreciate you bearing with us. 

Your account/password/sighting data

How do I sign up?

Download the app, then tap “Get Started” to create an account. Fill out the necessary fields, and then tap Sign Up. You will use your email address and password to log in to the app. Your account will be used to store your sightings, photos, and other data you keep in the app.

What if I already have an existing NatureShare account?

You can use your existing NatureShare account to log in, and all of your sightings and photos will be transferred to the new app. However, you will need to use your NatureShare account’s email address to log in—NatureShare user IDs are no longer valid for logging in.

If you are unsure of the email address you used to create your account, contact customer service at audubonconnect@audubon.org.

I’ve forgotten my password

If you have forgotten your password, you can use the Forgot Password feature in the app to create a new one. On the Sign In screen, tap ‘Forgot your password?’ and you’ll be asked for your account email address. Once entered, we’ll send you an email to securely change your password. You’ll now be able to log into your account with that new password.

If you have forgotten or no longer have access to the email account, contact customer service at audubonconnect@audubon.org.

I upgraded the app and logged in with an existing NatureShare account, but my sightings or photos are not displaying.

All of your sightings and photos should have been safely migrated to the new app upon download and sign-in. If you are not seeing your sightings and photos in the My Audubon section, please try the following: Make sure your phone has a working network connection

Launch the Audubon app and leave it open for 5 minutes. If you have a lot of data, it may take a few minutes for the import to complete. This will only need to happen once.

If, after this, you’re not seeing your sightings and photos in the My Audubon section, try force-quitting and restarting the app. If you’re still unable to see your data, please contact customer service at audubonconnect@audubon.org.

How do I export my NatureShare data?

If you have an existing NatureShare account that you used with previous versions of the app, you can export your data from NatureShare.com. Note: this will not include data you’ve saved with the newest version of the app. The ability to export data from the new app is coming soon.

  1. Log in to NatureShare.com using the Login button at the top right of your screen.
  2. Find the List you want to export. Click the hyperlinked number above ‘Lists’ on the dashboard on the right of your screen. You can also find your Lists by clicking the green button with your username in the top right.
  3. Click the List you want to export.
  4. Click the ‘Export to CSV’ button on the right. Your List and its component Sightings data will be downloaded to your computer in a comma-separated file.

Troubleshooting

How to force quit and relaunch the app to fix most issues

We’ve found a force-quit and restart of the app to solve many problems. To do so, follow these instructions:

Android:

  • Launch the recent applications menu (on most phones, it is the square button to the right of the Home button).
  • Find the Audubon Bird Guide app in the list and swipe it to the right and off the screen to force quit the app.
  • Relaunch the app.

iOS:

  • Double-tap the home button to open the recent applications menu.
  • Find the Audubon Bird Guide app in the list and swipe it up and off the screen to force quit the app.
  • Relaunch the app.

If you are still experiencing the issue after force-quitting and restarting the app, we recommend deleting the app and reinstalling it from the app store on your device. After you log in with your Audubon Bird Guide account, all of your data will be restored.

I can’t hear any bird songs or calls

If your device is set to silent, muted, or vibrate-only mode, it’s possible that bird sounds won’t play. Please make sure your device’s sound is on and try again. If you still do not hear the sounds, try turning up the volume while the song is playing.

I'm using "Add a Sighting," but the app is not recording my current location.

If the app is not displaying your current location when you try and add a sighting, please verify that the Audubon app has been granted location services.

iOS:

  • Go into "Settings" on your device.
  • Tap "Privacy" and tap Location Services.
  • Verify that location services are "on"
  • You will see a list of any apps that may use your location. Make sure your Audubon App is set to "On".

Android:

  • At the time of install, the Audubon app asks for all the permissions it needs. If you allowed these permissions, you should be set. If you're still having trouble finding your location in the Android version of the app, try force quitting and restarting it (instructions above).

Does the app work on iPads?

The Audubon Bird Guide app works best on phones. While it also runs on iPads, some interface elements are not fully optimized for bigger screens. We'll be working on better iPad support in future updates.

Using the app

What can I do with the Audubon Bird Guide App?

The Audubon Bird Guide App is a mobile field guide, a place for you to store your sightings, and a place to explore the birds around you. Here’s a quick overview of the main features:

  • Explore Search for real-time bird sightings and hotspots both nearby and across the USA
  • Add a Sighting Add sightings of birds you’ve seen in the field, alongside pictures and field notes, to create your own personalized sighting record
  • Field Guide Our field guide features over 3,000 photos and over eight hours of audio clips of songs and calls, multi-season range maps, and in-depth text. Spend some time exploring it to rediscover birds you know and birds that are new to you.
  • Bird ID Enter all you were able to observe—what color was it? How big? What did its tail look like?—and Bird ID will narrow down a list of possible matches for your location and date in real time.
  • My Audubon Your own personal birding journal--that can travel with you anywhere. View the sightings you’ve recorded, create a wish list of birds you’d like to see, and view an automatically-updating life list of all the birds you’ve ever seen.

How do I use Bird ID?

Bird ID is a brand new feature for the new version of the Audubon app. With it you can enter some characteristics about a bird you've observed—maybe you can spot a dominant color or tail shape—and get a list of likely matches based on those characteristics, your location, and the current date.

  • Access Bird ID from the homescreen, Field Guide, or when beginning to add a sighting.
  • From here, enter in any observations about the bird: size, tail shape, what month you saw it in, and voice, just to name a few. At the bottom of the screen you’ll see a live-updating list of species that match your description.

Sightings and Photos

Are my bird sightings private?

Other users of the app can only see a sighting if you attach a public photo to the sighting. All other sightings are visible only to you. After you add a sighting, you can find it in My Audubon. You can view exact location details for the sighting, as well as your field notes.

How do I add a private photo to a sighting?

If you submit a photo of bird when you’re adding a sighting, by default it will appear to other users of the app in Photo Feed. If you would like to keep your photo private, tap the photo after you’ve added it and you’ll see a prompt: select Keep Photo Private. You’ll still be able to see this photo in My Audubon, but, it will be hidden from Photo Feed.

Please keep in mind that when photos in Photo Feed show up with your username and chosen location name, but no specific location data.

Why can’t I comment on or favorite other users’ photos?

While we work on migrating all of our users’ data to the new app, we have temporarily disabled some of the app’s community features. In the next few updates, we’ll be restoring and adding new features that make it easy and fun to share and view the photos taken by other Audubon Bird Guide users around the country. Stay tuned!

Why can I only see photos from one state at a time?

When you open Photo Feed, it will automatically display photos from the state in which you are currently located. To view photos from a different state, type the name of the state in the location search bar at the top of the screen.

We will soon be adding the ability to view photos from all states in a single feed.

How can I report a objectionable photo in Photo Feed?

If you see an objectionable photo, you can report it. Tap the “...” symbol next to the species name, and you’ll be prompted to submit it for review. One of our administrators will review your report and determine if it violates guidelines and remove it.

Field Guide

Why does the app ask me to download field guide data?

When you first download the app, you will be asked to download a pack of field guide data: this includes bird photos, sounds and range maps that can be accessed offline and away from data service.

You can skip downloading the field guide data if you’d like, and you’ll have to option to download it at a later point under Settings in My Audubon.

The download is approximately 350MB, and it may take a few minutes to complete, depending on the speed of your connect. We recommend that you download over Wifi.

Why doesn’t the field guide have this bird?

The Audubon Bird Guide app has made over 800+ species available to you at your fingertips. The field guide only supports common North American bird species at this time. We work hard to keep it updated with recent data, but if you think we’re missing a species, feel free to reach out.

Where can I find the help guide for the previous version of the app?

The FAQ for the previous app version can be found here.