Least Bittern. Photo: Peter Brannon/Audubon Photography Awards

1.) I click the CONTINUE button on the first page of the entry form and get no response.

Double-check that you chose your category at the top of the page (professional, amateur, youth). If that doesn’t resolve the problem try using a different browser (Chrome, Safari, Firefox etc). If that still doesn’t work, please take a screenshot of the error message and contact the Contest Help Desk here

2.) I'm trying to enter the contest, but I get an input error. 

Double-check that you chose your category at the top of the page (professional, amateur, youth). If that doesn’t resolve the problem try using a different browser (Chrome, Safari, Firefox etc). And if that still doesn’t work, please take a screenshot of the error message and contact the Contest Help Desk here

3.) I haven’t received an email confirmation.

It could be possible that your internet domain is blocking your confirmation email. 

Blocked domains include:

  • @ameritech.net

  • @att.net

  • @bellsouth.net

  • @flash.net

  • @nvbell.net

  • @pacbell.net

  • @prodigy.net

  • @sbcglobal.net

  • @snet.net

  • @swbell.net

  • @wans.net

If you want to make sure your submission was finalized please contact the Contest Help Desk here and write “No confirmation email” for question #5 (“Please explain the problem or question”). “

4.) When I upload my entry the file name appears in the box but no image appears. What’s wrong?

That is normal, we do not have a thumbnail option in our upload box. If you still have problems, please take a screenshot of the error message and contact the Contest Help Desk here

5.) I was charged more than one time for the same photo. How can I ask for a refund?

Sorry about that! Please contact the Contest Help Desk here and write “Charged multiple times” for question #5 (“Please explain the problem or question”). 

6.) I am having a problem with my email address being accepted on the entry form.

There's no reason that the form shouldn't accept your email address. You might try a couple of things to resolve the problem: 1) Try using a different browser (Chrome, Safari, Firefox); 2) make sure that you've selected a category (professional, amateur, youth) from the bulleted list above where you enter personal information; and 3) try to refresh the page and enter the values again. 

7.) How do I get back to my partially completed entry?

Unfortunately the entry form won't save data beyond one browser session so if you closed an active entry there is no way to get back to it. If the problem persists please take a screenshot of the error message and contact the Contest Help Desk here.  

8.) Can I “edit” the description section on one of my photos?

Once you've submitted your entries you can't edit the information. However, if your photo is chosen as a finalist you will have the opportunity to provide more information about when and where it was taken. 

9.) I would like to add another photo to my entry.  How do I go about doing that? 

If you've already submitted an entry you may simply start the process anew and submit another entry with a new photo.

10.) I prematurely/accidentally submitted a photo. Can I edit a photo after it’s been submitted, or receive a refund for my original submission (and resubmit it)?

Unfortunately, photos that have already been submitted cannot be edited or replaced. Once you’re ready, please resubmit the photo you wish to enter into the competition. We cannot reimburse your initial entry fee.

Still have a question or problem? For the fastest response, use the Contest Help Desk typeform. And if for any reason that doesn't work, please email contestquestions@audubon.org.

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